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Care Plan Terms

Effective Date: 6/28/2026

By enrolling in any Tekmatik Care plan, you agree to the following Membership Agreement.

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Basic Care

Pricing:
• $149/month (12-month agreement required)
• OR $1639 annually (one month free)

Includes:
• 3 Support Hours per contract year
• Priority scheduling
• One preventative maintenance visit annually
• 10% labor discount after included hours
• 10% equipment discount
• Coverage for Tekmatik-installed systems

Plus Care

Pricing:
• $249/month (12-month agreement required)
• OR $2739 annually (one month free)

Includes everything in Basic, plus:
• 8 Support Hours per contract year
• Priority response

• 50% tip charge discount
• 15% labor discount
• 15% equipment discount

Pro Care

Pricing:
• $399/month (12-month agreement required)
• OR $4389 annually (one month free)

Includes everything in Plus, plus:
• 16 Support Hours per contract year
• Two preventative maintenance visits annually
• Front-of-the-line priority
• System documentation updates
• 20% labor discount
• 20% equipment discount

• No trip charges

Enterprise Care

Custom pricing and scope based on your organization's needs.

May include:
• Multi-site support
• Dedicated account manager
• Quarterly maintenance
• Custom support hour allotments
• After-hours support options
• Vendor coordination
• Custom service level agreements (SLAs)

General Membership Terms

  • All plans require a 12-month service agreement.

  • Monthly plans require automatic recurring payments.

  • Annual memberships are billed in full at enrollment.

  • Membership automatically renews unless canceled at least 30 days before renewal.

  • Support hours may be used for remote troubleshooting, phone support, email support, or onsite service.

  • Unused support hours expire at the end of each contract year and do not roll over.

  • Additional labor beyond included support hours is billed at Tekmatik's current membership rate less the applicable plan discount.

  • Coverage applies only to systems installed by Tekmatik unless otherwise agreed in writing.

  • Equipment replacement is not included.

  • Support hours and labor/equipment discounts are for break/fix calls only. System additions or changes are not included

  • Manufacturer warranties remain the responsibility of the equipment manufacturer.

  • Customer-caused damage, abuse, vandalism, power failures, ISP outages, acts of God, and third-party systems are not covered.

  • After-hours or emergency service may incur additional charges unless specifically included in your plan.

  • Tekmatik may provide courtesy services at its sole discretion without modifying this Agreement.

  • Tekmatik reserves the right to adjust membership pricing upon renewal with advance notice.

  • This Agreement is governed by the laws of the State of Colorado. Any legal action shall be brought exclusively in Colorado state or federal courts.

  • By enrolling in a Tekmatik Care plan, you acknowledge that you have read and agree to these Membership Terms

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